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Many items in our shop can be customized to fit your needs.

Here are the rates for commissioned Pet and People Portraits and Custom Made Miniatures

Other customizable items

For all other inqiries send us an email with what you like to have done and we will walk you through it.

In general, most orders are processed and shipped within 2-7 business days after the order is submitted. Please check estimated delivery date at time of check out.

Custom orders have a longer turn around date - please inquire.

Shipping

• The cost of shipping can be calculated during checkout and is based on the weight of your order. (p.s. we pay exactly what you pay and never upcharge on shipping)

• Shopping outside the U.S? You're in luck because we ship worldwide! Add the items you would like to your cart and the shipping will be calculated during checkout, based off weight of package. (p.s. we pay exactly what you pay and never upcharge on shipping)

Returns

• Damaged during transit? Not satisfied? Contact us and return your purchase within 30 days of delivery in its original packaging.
• Please email us photos of damaged items including damages to the shipping container for faster processing.

Contact portraitsbync@gmail.com for more details on how to return your order. 

• PLEASE NOTE As of this time, we do not accept any returns or exchanges on custom made items. Please consider this prior to placing your order!

• IMPORTED ITEMS

Imported Items can sometimes get stuck in custom or be delayed en route. As much as we like to speed up delivery, we advise to please give the item from 2-4 weeks to arrive at your home. We are not responsible for any custom fees.

Click here to find all the answers to your questions or feel free to contact us!