Frequently asked questions about custom portraits and artwork.

Q: I WOULD LIKE TO COMMISSION A PORTRAIT. WHAT SHOULD I DO FIRST?

A: You can select the desired size and medium from the Order Portraits page. Then let us know what you like to have done and submit your reference photo through our Order Form. We will get back to you within 24 hrs.

Q: WHAT TYPE OF IMAGES SHOULD I SEND?  

A: Images that have not been resized are often of better quality.  Often when photos are emailed, they are automatically resized to make the file smaller. If this is the case, send only a few photos at a time, and try to override the 'reduce photo size setting'. This should insure that we receive the largest available size of  the original photo. The more photographs you can send the better. One main photograph is used for the painting and the rest as reference photos to better see details. It would be great if you could indicate which photograph best represents your loved one, and which you would like to have as the portrait. Let us know which photo best depicts his/her true coloring. The better the quality of photograph,  the better the finished painting  will be. Photographs should be clear, in focus with the subject occupying the majority of the frame. Photographs showing subjects in the distance aren't usually good enough to work from. 

 

Q:WHAT'S THE DIFFERENCE BETWEEN AN OIL PORTRAIT , A MIXED MEDIA PORTRAIT AND A DIGITAL PORTRAIT?

A: Oil portraits are created in the traditional manner of the Old Masters. Each painting is created using a brush and artist grade oil paints on a stretched museum wrap canvas. The surface of the painting has a tactile texture and the colors are vibrant.

Mixed Media portraits are hand painted as well using a variety of mediums and techniques ranging, from and not limited to ink, acrylics, oil mediums, etc.. The surface of the painting has a tactile texture and the colors are vibrant.

Digital Portraits are created using a stylus and tablet. There is no physical canvas until you have the digital portrait file uploaded and order it to be printed on canvas or paper through a on-demand printing center.

The surface of the painting once printed is just like any other canvas print - smooth to the touch. 

Q: HOW ARE BACKGROUNDS SELECTED?  

A: Backgrounds are based on your preference to fit your homes color scheme.  Browse through the galleries to get ideas or send in a link to a color you like to use. 

Q: HOW LONG WILL IT TAKE TO COMPLETE A PAINTING? 

A: Each painting comes with it's own challenges and depending on size and complexity can take from a couple of weeks up to six months. If you have a special date you require the portrait for, please let me know as soon as possible to see if the painting can be finished earlier.  Oil portraits have a longer drying time and have to be dry to the touch before they can be shipped.  If the portrait is intended for a special occasion, please let us know as soon as possible to see if this will fit within our schedule. 

Q: CAN I SEE MY PORTRAIT BEFORE YOU SEND IT TO ME? 

A: Yes, you will receive painting updates via email and a final approval photo before the painting is varnished and prepared for shipping. 

Q: HOW MUCH WILL MY PORTRAIT COST?   

A: There are many options and you can view a detailed price guide of all of the mediums and sizes on the Order Portraits page. If you would like to discuss your needs for other sizes not listed contact us for a quote.

Q: HOW DO I PAY?   

A: This website is set up for secure online ordering. All major credit cards are accepted through the site .  

Q: WHAT ARE SHIPPING FEES AND WHO PAYS THEM? 

A: Shipping fees depend on the size and destination of your portrait. You can place an item in your basket and go through the check out to see what the shipping cost would be for your item, before you make a purchase. Sometimes in transit accidents can happen, therefore all artwork is shipped insured.

Q: HOW IS THE ARTWORK SENT?  

A: Artwork is securely packaged and wrapped - gallery standard packaging. Paintings are shipped either via United States Postal Service, UPS or Federal Express. All are send with tracking numbers and require a signature upon delivery. 

Q: CAN YOU HELP WITH FRAMING?  

A: Yes! We can make recommendations for suitable frame designs and direct you to places that have nice selections. 

Q: DO YOU OFFER GIFT CERTIFICATES?   

A: Yes, we offer gift certificates.  Gift certificates can include photos of your loved one, plus a personal message from you to your  friends and family. Don't hesitate to contact us at any time for further information.

Q: CAN I ORDER PRINTS OF MY PAINTING FOR FRIENDS AND FAMILY?  

A: Every painting can be ordered through our store as a reproduction print to be shared with family and friends. 

Q: COPYRIGHT

A: Portraits By NC retains the reproduction rights to all of the original art work. Just as you retain the copyright to your photos, the artist retains the copyright to the artwork that is created from your photo reference. If you are looking to commission a piece of artwork for business use, please contact us to discuss your options. 

Q: WILL YOU BE DISPLAYING MY PAINTING ON YOUR WEBSITE?    

A: Yes, all paintings will be displayed on the website, blog and social networking sites. To protect a client's identity fictitious titles other than names are used for portraits. If clients prefer their painting not to be displayed on the website, they must let us know upon ordering.