Miniatures can be custom ordered to your specifications in any desired size (1/24, 1/12 and 1/6 Scale).

Please use the Contact Form to submit your request. Since the complexity of each miniature creation can vary greatly it is recommended that you send photos or screenshots of what you have in mind. Pricing and time to complete commission will depend on the complexity of each project and discussed after each request is reviewed.

Portraits-by-NC is based in California, USA and we ship our hand made custom orders as well as products sourced through our favorite vendors world wide. 

Regular Shipping Times

Please note that all estimated shipping times listed under the product descriptions are based on normal delivery conditions and vary for each listing depending from where your items ships from. 

Now and then we will experience heavier than usual international shipping volumes and delays in custom, especially around holiday season. Please keep that in mind when ordering gifts, since these delays are out of our control. 

Important COVID-19 Shipping Delays

Note: Due to the COVID-19 pandemic, couriers may experience delays in shipping due to service interruptions and staff shortages.

Please allow 2-6 weeks for delivery to the United States, Canada and Europe.

Please allow 3-8 weeks for delivery to the rest of the world.

We will monitor your order and advise of any delays, until it reaches you smoothly and thank you for your understanding during this difficult time. In the rare event that an order is received after 2 or 3 months a full refund will be issued.

Order Processing Time 

Order Processing time needs to be added to the shipping time, to get the total time needed to receive your order.  Processing takes 1 - 8 business days on average for all non-commissioned items.  Processing time on commissioned items can vary from 7-14 business days to a month depending on the size and complexity of the order. 

Order Cancellations

We will not be able to make any further adjustments or cancellations once your order has been processed. 

Undeliverable Orders

All packages that are refused, unclaimed from the local post office, undeliverable due to an incorrect or incomplete address provided by you, will not be our responsibility. Please verify that everything is correct at time of check out.

Separate Packages

All custom hand made orders ship directly from our California based studio and all other items from our sourced vendors. If your package is missing an item, do not worry. It is likely being shipped separately and will arrive shortly. We will be happy to check the status of your order. Just drop us a line at portraitsbync@gmail.com 

100% SATISFACTION GUARANTEED 

We believe that you put your trust in us when you order from our website and it is only fair that we live up to your trust. We believe in full transparency and have outlined a detailed refund/exchange policy. Sometimes things don't quite work out and you might need to return a damaged item or ask for an exchange. We totally understand and in the unfortunate circumstance that you need to return something, we will make it easy and promise to work with you to keep you happy!

All you have to do is email us at portraitsbync@gmail.com within 15 days of delivery of your item and return the item to the address we will provide. Don’t miss that date, since we don’t accept returns or exchanges thereafter.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It also has to be in it’s original packaging. It is important that you include the original shipping label of the original package upon requesting the return/exchange/replacement or refund process to speed up the process.

Important! Please do not file a dispute with your credit card company directly as it will delay the processing of your request!

All damaged items, wrongly sent items, wrong quantity sent or defective items will be accepted for a free return for a refund or replacement within 15 days after receiving the item. You must provide a photo of the defect or damage to start the return process.

BUYERS REMORSE

Items that are not needed anymore, not liked by size, color, material, etc. can be returned or exchanged, however the customer will need to bear the return/exchange shipping cost.

CUSTOM ORDERS, DISCONTINUED AND CLEARANCE ITEMS

These items are nonrefundable and nonexchangeable except due to our error on an undisclosed defect. In that case, you can exchange the item for something else from our store.  

Once your item has been returned to us (not the manufacturer) the refund/replacement/exchange process will start.

SHIPPING INSURANCE 

If you are returning an item costing over $75, you should consider purchasing shipping insurance. Items do get lost or damaged while in transit and it is just another precaution to make sure the return/exchange can be processed.

Shipping costs are non-refundable. When the refund is issued the cost of return shipping will be deducted from your refund.

REFUNDS (if applicable)

Once your returned item is received and inspected, we will notify you via email that we have received the returned item and advise of the status of the return.  If the return has been approved, your refund will be processed, and a credit applied to your credit card within 3 to 7 business days.

 REFUNDS OF LATE OR MISSING ORDERS 

We offer a full refund to any order that fails to be delivered to you by 60 days of shipping if the shipping destination is the United States, Canada or EU countries. Any other country the refund is issued to you if the items fails to be delivered by 90 days.

Please submit your inquiry through this form