Rement Petite Sample Series 8 Piece Box Set - Palace of the Land of Roses

• Our supplier's have different delivery times . Please review their policies after following the product link .
• Some items ship from local warehouses, while others range anywhere from 14-21 days for delivery.

• Our supplier's shipping policies apply to this item. Please review their policies after following the link.

• IMPORTED ITEMS

Imported Items can sometimes get stuck in custom or be delayed en route. As much as we like to speed up delivery, we advise to please give the item from 14 - 21 days to arrive at your home. We are not responsible for any custom fees.

My Commitment to Your Collection

Returns & Replacements

Every piece in my shop is selected or created with a specific vision in mind. To maintain a sustainable studio and continue offering unique finds, I operate on a made-to-order and direct-fulfillment basis.

The Nature of Your Acquisition
Because I begin work (or initiate the fulfillment of curated miniatures) the moment your order is placed, all sales are final. *

Bespoke & Commissioned: Handmade and print-on-demand items are created specifically for you and cannot be returned to inventory.

• Curated Editions: My sourced miniatures are ordered and dispatched directly to your door to keep costs and shipping times efficient.

As a small, independent shop, I am unable to offer refunds or exchanges for "change of heart," style preferences, or incorrect size selections. I invite you to reach out to me personally before purchasing if you have any questions about a piece’s dimensions or details.

If Your Order Arrives Less Than Perfect

While I vet every partner and process, I know that issues can happen during transit. If your acquisition arrives damaged, defective, or isn't what you ordered, I will make it right.

I will personally arrange a no-cost replacement for:

• Shipping Damage: Items broken or marred during their journey.
• Production Flaws: Structural defects or printing errors.
• Order Errors: If I accidentally sent the wrong item or size.

How to Reach Me

If there is an issue, please contact me directly at PortraitsbyNC@gmail.com within 48 hours of delivery.

To help me resolve it quickly, please include:

1. Your Order Number.
2. Photos of the damage (including a shot of the shipping label and the exterior packaging).

Once I’ve reviewed the photos, I’ll get a replacement into the queue for you immediately. Thank you for supporting my work and for your understanding of these studio policies.

— Enzie