The Marvellous Mrs. Maisel Custom Made Diorama - 1 12 Scale Roombox

Materials

A variety of materials are used to achieve the closest match for the item(s) being made.

Materials used are wood, resin, PLA, cardstock, printed designs, fabric, beads, and more.

Items like metallic objects are made to look like metal, chrome, or copper with the use of paint and aging techniques. No actual metals are used.

Pottery items are either made with a 3D printer and painted or made of modeling clays.

As every item is made resemble it's counterpart in real life, please understand that the pieces are handmade and slight variations in the size, color and material should be expected.

Materials used are made to resemble the objects and a 100% match is just not possible.

• Once the order has been placed, I will start working on a proof to show you the overall look of the project.
• Look at it carefully and make any requests for layout changes at this time.
• Once the proof is approved the work begins and no major changes are possible. Only minor adjustments like tweaks in color can be made.
• Throughout the build process images of the work will be shared with you via a video post on my blog, so that you can request tweaks if necessary.
• Once everything is completed it is shown to you for your final approval before it all gets packaged for shipping.
• The custom built item will be weighted and you will be asked to make an additional payment for the postage. Package will only be shipped with insurance included.

In the day of Pinterest Pinboards, it is easy to get carried away with wanting to add more items to your scene.

Every new item not listed in the initial order form is considered an add-on and can only be added for a separate fee if there is space in the diorama.

Once you have approved the proof /outline major changes are not possible. However, small adjustments if possible can be requested.

• All items sold at Miniatures by NC are intended for adult miniature enthusiasts and collectors. Items sold in this shop are not toys and are not for children.

I share how I make all my custom orders on my Miniatures blog

Timing:

Single items: 1–2 weeks

Multiple or detailed pieces: 3–6 weeks

Full roombox/diorama: time varies and will be quoted individually

You’ll receive updates along the way, and progress photos if you’d like them.

Custom Made Dioramas ship with USPS and tracking for free within the Continental USA.

• Shipping to other locations - please provide your address so we can get a quote for you.

• IMPORTED ITEMS

Imported Items can sometimes get stuck in custom or be delayed en route. As much as we like to speed up delivery, we advise to please give the item from 2-4 weeks to arrive at your home. We are not responsible for any custom fees.

My Commitment to Your Collection

Returns & Replacements

Every piece in my shop is selected or created with a specific vision in mind. To maintain a sustainable studio and continue offering unique finds, I operate on a made-to-order and direct-fulfillment basis.

The Nature of Your Acquisition
Because I begin work (or initiate the fulfillment of curated miniatures) the moment your order is placed, all sales are final. *

Bespoke & Commissioned: Handmade and print-on-demand items are created specifically for you and cannot be returned to inventory.

• Curated Editions: My sourced miniatures are ordered and dispatched directly to your door to keep costs and shipping times efficient.

As a small, independent shop, I am unable to offer refunds or exchanges for "change of heart," style preferences, or incorrect size selections. I invite you to reach out to me personally before purchasing if you have any questions about a piece’s dimensions or details.

If Your Order Arrives Less Than Perfect

While I vet every partner and process, I know that issues can happen during transit. If your acquisition arrives damaged, defective, or isn't what you ordered, I will make it right.

I will personally arrange a no-cost replacement for:

• Shipping Damage: Items broken or marred during their journey.
• Production Flaws: Structural defects or printing errors.
• Order Errors: If I accidentally sent the wrong item or size.

How to Reach Me

If there is an issue, please contact me directly at PortraitsbyNC@gmail.com within 48 hours of delivery.

To help me resolve it quickly, please include:

1. Your Order Number.
2. Photos of the damage (including a shot of the shipping label and the exterior packaging).

Once I’ve reviewed the photos, I’ll get a replacement into the queue for you immediately. Thank you for supporting my work and for your understanding of these studio policies.

— Enzie