Refund policy

Return and Refund Policy

At Portraits and Miniatures by NC, I take immense pride in the craftsmanship of my handmade miniatures and custom artwork. I want you to love your pieces, and I am here to help if something goes wrong during delivery.

General Policy

Because of the bespoke and handmade nature of my work—including custom-ordered portraits and miniature pieces—I do not accept standard returns or exchanges for "change of mind."

For custom portraits, I include a digital approval process during creation so you can review and approve your piece before it is finalized and shipped. Once a custom portrait design is approved, it is final and non-refundable.

However, I fully stand behind my products if an item arrives damaged or if an error was made on my part.

What to Do If Your Item Arrives Damaged or Incorrect

If your order was damaged during shipping or you received the wrong item, I want to make it right as quickly as possible. Here is how our support process works:

  1. Email Me: Please inspect your item and report any shipping damage or errors within 7 days of delivery. Send me an email at enzieshahmiri@gmail.com and include your order number, a brief description of the issue, and photos.

  2. Provide Photos: To help me resolve the issue quickly, please include clear photos of both the damaged item and the original mailing box/packaging. This allows me to handle carrier or supplier claims smoothly on your behalf.

  3. My Response Timeline: I review all damage and error claims and will get back to you within 3 to 5 business days with a proposed resolution.

  4. Your Resolution Options: Depending on the situation and what is best for the specific piece, I will work with you to coordinate a repair, replacement, or refund.

  5. Return Shipping: If I need the item sent back for inspection or replacement, I cover return shipping costs. I will provide a prepaid shipping label and instructions before you mail anything back.

  6. Refund Processing: If a refund is approved, I will process it on my end within 3 to 5 business days. Please note that your payment provider may take additional time to post the funds to your account.