CUSTOM PAINTED PORTRAITS AND ARTWORK
I post work in progress shots of every custom made portrait/painting while I work on your artwork. This is done so you may follow the progress of your painting from start to finish and can make changes as needed until the artwork meets your 100% satisfaction.
Your approval of the final painting version means that you are happy with the overall look of the artwork. On rare occasions due to differences in computer monitors, a color might be slightly off. In that case, just send the painting back free of charge and I will adjust the colors. I highly recommend that you send me a screenshot of the colors you like (or a link) so I can match it for you. Every attempt will be made to color correct to make you happy. If you are still not happy return the painting I will paint you another one in the same size free of charge.
If the painting gets damaged while in transit, send me a quick email with photos of the damage and I walk you through how to send it back. I will start working on a replacement portrait/painting right away at no cost to you.
LOST PAINTING GUARANTEE
If the painting is lost by the courier shipping agent, I will send you a new artwork at absolutely no charge to you. I ship all the paintings insured, so you do not have to worry about anything.
If the frame you ordered with your artwork arrives damaged, the item can be replaced according to the vendor's return policies. In most cases frame damages that occur while the item is in transit are exchangable for a new frame.
Make sure to take photos of the damage and shipping box for a quick handling of the exchange.
If your painting arrives damaged, contact me at firstname.lastname@example.org. I will either repair the damage or, if the damage cannot be fixed, create a new painting for you free of charge.