RETURN POLICY

Portraits by NC is committed to you and we want you to be delighted with your purchase. If something doesn’t meet with your expectations, we’re committed to doing our best to find a solution. For questions, contact us  within 3 days from the time merchandise has been received.

CUSTOM MADE ARTWORK

Every custom painted artwork (oil or digital) is made to your specifications and will only ship after your 100% approval, therefore returns are not possible unless the item arrives damaged.  Once the return request has been reviewed and approved, customer will receive instructions on where to send the item to. Merchandise must be received within 3 days of return approval date. If 3 days have gone by since your purchase, the item (s) will no longer be returnable or exchangeable. 

OTHER PRODUCTS

If the item you have ordered does not meet your expectations, return the  merchandise in it's original packaging within 3 days of return approval date. If 3 days have gone by since your purchase, the item (s) will no longer be returnable or exchangeable. 

Please note that the shipping charge you paid when you placed your order is non-refundable (except for the return of faulty goods).

Custom made orders and digital files are non refundable.