RETURNS

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100% SATISFACTION GUARANTEED 

We believe that you put your trust in us when you order from our website and it is only fair that we live up to your trust. We believe in full transparency and have outlined a detailed refund/exchange policy. Sometimes things don't quite work out and you might need to return a damaged item or ask for an exchange. We totally understand and in the unfortunate circumstance that you need to return something, we will make it easy and promise to work with you to keep you happy!

All you have to do is email us at portraitsbync@gmail.com within 15 days of delivery of your item and return the item to the address we will provide. Don’t miss that date, since we don’t accept returns or exchanges thereafter.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It also has to be in it’s original packaging. It is important that you include the original shipping label of the original package upon requesting the return/exchange/replacement or refund process to speed up the process.

Important! Please do not file a dispute with your credit card company directly as it will delay the processing of your request!

All damaged items, wrongly sent items, wrong quantity sent or defective items will be accepted for a free return for a refund or replacement within 15 days after receiving the item. You must provide a photo of the defect or damage to start the return process.

BUYERS REMORSE

Items that are not needed anymore, not liked by size, color, material, etc. can be returned or exchanged, however the customer will need to bear the return/exchange shipping cost.

CUSTOM ORDERS, DISCONTINUED AND CLEARANCE ITEMS

These items are nonrefundable and nonexchangeable except due to our error on an undisclosed defect. In that case, you can exchange the item for something else from our store.  

Once your item has been returned to us (not the manufacturer) the refund/replacement/exchange process will start.

SHIPPING INSURANCE 

If you are returning an item costing over $75, you should consider purchasing shipping insurance. Items do get lost or damaged while in transit and it is just another precaution to make sure the return/exchange can be processed.

Shipping costs are non-refundable. When the refund is issued the cost of return shipping will be deducted from your refund.

 

REFUNDS (if applicable)

Once your returned item is received and inspected, we will notify you via email that we have received the returned item and advise of the status of the return.  If the return has been approved, your refund will be processed, and a credit applied to your credit card within 3 to 7 business days.

 REFUNDS OF LATE OR MISSING ORDERS 

We offer a full refund to any order that fails to be delivered to you by 60 days of shipping if the shipping destination is the United States, Canada or EU countries. Any other country the refund is issued to you if the items fails to be delivered by 90 days.